Data We Gather and Why It Matters
We collect three broad categories of information. First, account registration data: your name, email address, mobile number and the wallet type you use — bKash, Nagad or Rocket. Second, transaction data: deposit amounts, withdrawal requests and the payment rail used to move funds. Third, device and
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session data: your browser type, IP address, operating system and session duration. We use this information to verify your identity, process payments, detect unusual account activity and respond to support requests. We do not sell your personal data to third parties for marketing purposes. Data linked
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to bKash, Nagad or Rocket transactions is retained only as long as required for payment reconciliation and applicable record-keeping obligations. Where local law in Bangladesh requires specific retention periods, we follow those requirements. If you are accessing from outside a supported region, eligibility depends on your
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local law and the regulations of that jurisdiction. You can request a copy of the data we hold on your account at any time by contacting us through the support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.